» Travel Regulations
All travel remains subject to air arabia Conditions of Carriage and such Conditions prevail in the event of inconsistency with these Travel Regulations.
Important information on New Liquid Policy for hand baggage
Reservations and Tickets
Fares
Visit Visa
Flight Changes
Cancellations, Credits & Refunds
Method of Payment
Taxes, Fees and Charges
Handling Charges
Seat Requests
Customers
with Special Needs
Expectant Mothers
Infants
Unaccompanied Children
Check-in
Connecting Flight/Transfer Baggage
Boarding Pass
Departure Gate
Denied Boarding
Baggage Allowances Please read
Excess Baggage Charges
Items Unacceptable as Baggage
Non-Standard Items of Baggage
Animals / Pets
Lost or Damaged Baggage
Contact air arabia
Important Information for air arabia Passengers – A Mandatory UAE Liquid Policy for Hand Baggage Applies from 30 June 2007
Please make sure that you read the following requirements carefully to avoid confusion and longer check-in times at the airport.
Mandatory UAE Liquid Policy for Hand Baggage
The UAE Government has signed an agreement to comply with international standards on aviation liquid policy, whereby all airports across the UAE are required to implement the changes by the end of June 2007.
The new regulation on liquids applies to all air passengers travelling from Sharjah international Airport, regardless of their destination. At Sharjah Airport, the changes are effective from 30 June 2007.
What are the rules regarding the carriage of liquids on a flight?
Any liquids, aerosols, gels or pastes greater than 100ml each must be packed in your check-in baggage. Any individual container over 100ml in your hand baggage (even if less than 100ml still inside) will not be allowed onboard and will be confiscated by security.
Any liquids, aerosols, gels or pastes less than 100ml must be held in individual containers. This may include:
- Liquid or aerosol deodorants
- Perfumes
- Creams
- Hair gel, hair spay
- Suntan lotions
- Toothpaste
- Shampoo
- Cosmetics such as mascara and lip gloss
- Water and other drinks, soups and syrups
- Other items of similar consistency
The containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm or equivalent to one litre capacity.
Items must fit in the bag comfortably and the bag must be completely closed.
At the airport security search, the plastic bag must be removed from hand baggage and x-ray screened separately.
Does the bag have to be a particular type?
You may use any kind of bag provided that it is:
- Clear plastic
- No bigger than 20 cm x 20 cm or equivalent to one litre capacity
- A zip-top or re-sealable
Can I use a bigger bottle or container if the quantity of liquid does not exceed 100ml?
No. The container must not exceed the permitted size of 100ml for passengers departing Sharjah Airport.
Are there certain liquid types I cannot take onboard?
No, as long as the container is not larger than 100ml. You may take cosmetic and toiletry liquids, such as toothpaste, shampoo, suntan lotion, hair spray and hair gel, liquid or aerosol deodorants, mascara and lip gloss.
Do solid cosmetics and toiletries such as lipstick or stick deodorant need to go in the clear plastic bag?
No. Non-liquid based toiletries and cosmetics may be packed in your hand baggage with a plastic bag.
Can I take more than one clear plastic bag with me?
No. You will only be allowed one bag per person.
Are there any exceptions for certain liquid containers?
Yes. Exceptions are made for medications, baby milk/foods and special dietary or other medical requirements. For the liquid to be exempted you will be required to provide proof for the exempted liquid, for example a doctor’s certificate for a condition. Please note that you will only be allowed an amount of liquid that is sufficient for the journey you are taking that day.
Can I still purchase Duty Free Goods?
Yes. When you make a purchase onboard and you are NOT transiting and boarding another flight then no further action is required. In the case of airport transit to another flight, the crew onboard will seal your purchase in a secure bag. Please do not open/tamper with the bag otherwise it will be confiscated at the next security screening point prior to boarding your connecting flight.
When you make a purchase at a Duty Free Shop, Duty Free Shop staff will seal your purchase in a secure plastic bag. Again, please do not open/tamper with the bag otherwise it will be confiscated at the security screening point prior to boarding the aircraft.
Reservations and Tickets
air arabia does not issue tickets for travel so at the time your reservation is confirmed you will be assigned a Confirmation Reference. Please keep a record of this as the details relating to your booking will be held in our computerised system under this unique reference. You will also be given the opportunity to print a Reservation Confirmation Document and Receipt which you should take to the airport with you.
Fares
air arabia fares are quoted on per person, per one way journey basis excluding taxes, fees and charges. Surcharges may apply and fares and taxes may fluctuate due to currency exchange rates and tax changes. Each sector of your journey is treated as a separate flight.
Travel Insurance - air arabia advises all customers to take out appropriate travel insurance for their journey so that any monetary losses due to unforeseen circumstances may be recovered (subject to the terms on the policy)
Visit Visa
Passengers holding original visa do not require OK to Board message. However in case passenger is traveling from India & Pakistan to UAE and holding copy of Sharjah immigration or DXB online visa, the sponsor or the representative of the passengers have to produce the original visa in person along with a fee of AED 10 at one of our sales shop in Sharjah or Dubai or at Hala Service at Sharjah airport between 0830 to 15:00 and it has to be done minimum 24 hours before departure of the flight. These offices after verifying with the authorities concerned will authorize to accept the passenger by inserting a remark in the reservation. The failure to do so will lead in air arabia refusing to carry the passengers. However, depositing the original VISA at the Sharjah Airport is the sole responsibility of the passenger’s sponsor or representative.
Flight Changes
Reservations can be changed up to 24 hours before travel by calling air arabia's Call Centers or your travel agent. A fee of AED 50 (or equivalent) per passenger, per sector will be made plus any difference in the total cost of the applicable flight.
Cancellations, Credits & Refunds
Reservations can be cancelled up to 24 hours before travel by calling an air arabia Call Centre or your travel agent. A fee of AED 100 (or equivalent) will be applicable per passenger, per sector. The residual amount will be credited to the passenger name within our reservations system and can be used within one year of the date of payment. The credit is only valid for the same passenger or it can be utilized by immediate family member by paying a charge of AED 50 per passenger.
Method of Payment
Payment may be made by credit card through our website www.airarabia.com or our call centres. A 2% transaction charge is applicable for all credit card payments. Cash is accepted at authorised cash payment points, our Sales Shops and Travel Agents. A handling fee may apply for cash payments.
Surcharges, Taxes, Fees and Charges
In addition to the fare for your journey, you must pay any taxes, fees and charges imposed on us by Government or other authorities on their behalf, which we are obliged to collect from you and pay. Taxes, fees and charges are subject to change and can be imposed or altered by Govt. or relevant authorities after the date we have confirmed your reservation and allocated a Reservation Confirmation. In such cases, it will be necessary to pay the difference. Similarly, if any taxes, fees or charges you paid to us at the time your reservation was confirmed and a Confirmation Reference was allocated, are then abolished or reduced, you will be entitled to claim a refund in the form of a credit to be used within 12 months from the date of payment.
A Government tax of AMD 10,000 (equivalent USD 30) is to be paid by all passengers traveling from Yerevan (Armenia) at the airport.
Handling Charges
- AED 30 (or equivalent) per passenger for travel within GCC and AED 50 (or equivalent) per passenger for travel outside GCC.( The above mentioned fees will not be credited in case of cancellation )
- INR 400 (one way trip) and INR 650 (return trip) per passenger for reservations made in India. & PKR 400 (one way trip) and PKR 650 (return trip) per passenger for reservations made in Pakistan.
- LKR 900 (one way trip) and LKR 1,500 (return trip) per passenger for reservation made in Sri Lanka.
- EURO 12 (one way trip and return trip) per passenger for reservations made in Turkey and the European Union.
- AMD 8000 (Armenian Dram) (or equivalent) per passenger (one way trip and return trip) for reservations made in Armenia.
- BDT 600 (one way trip) and BDT 1000 (return trip) per passenger for reservations made in Bangladesh
- KZT 2500 (one way trip and return) per passenger for reservations made in Kazakhstan.
Seat Requests
We will endeavour to meet all seating requests, although these cannot be guaranteed as we may find it necessary to change your seat for operational, safety or security reasons.
Customers with special needs, together with the elderly, frail or any other customer who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.
Customers with Special Needs
air arabia must be advised of any customer with special needs or a medical condition at the time of reservation. Customers with special needs are those whose mobility is reduced due to physical incapacitation whether this is sensory or locomotory, intellectual deficiency, age, illness or any other cause of disability. Please contact our Call Centres with details quoting the Confirmation Reference in order to obtain confirmation that we can accommodate the customer on their chosen flight(s). We are unable to accept those customers with a level of disability which needs the presence of a care assistant unless a care assistant is travelling with the customer. The care assistant will need to comply with the same obligations as all other customers.
Customers with a medical condition which may be exaggerated or aggravated by the journey process of travelling by air should obtain a medical certificate from their Doctor stating the nature of their illness and their fitness to undertake the journey they are planning which must be presented to air arabia prior to the departure date of their flight.
Wheelchairs on Board – folding wheelchairs will be carried free of charge and in addition to the normal free baggage allowance. Special arrangements need to be made and confirmation obtained for any other type of wheelchair to be carried.
Wheelchairs at the Airport – starting February 1, 2008, Sharjah International Airport shall levy a charge of AED 50 for wheelchair request to be used at the airport. This charge shall apply for all bookings made from January 28, 2008 onwards. Please note that relevant wheelchair charges may apply at other cities based on the respective airport policy. For details call the air arabia call center in your city.
Expectant Mothers
air arabia will accept expectant Mothers for travel up to the end of their 28 th week of pregnancy without a medical certificate. If traveling from the end of their 28 th week of pregnancy a medical certificate will be required stating the number of weeks of the pregnancy and confirming the Expectant Mother is fit to fly this certificate must be signed by a doctor and is valid for 7 days from issuance. We are unable to accept those Expectant Mothers once they reach the 36 th week of their pregnancy, or in the case of those who are expecting a multiple birth after the end of their 32 nd week and therefore all flights should be completed before this time is reached. Medical certification must be supplied and signed by a doctor and is valid for 7 days from issuance. we regret that we cannot accept those completed by a registered midwife.
Infants
Infants (defined as being children under the age of 2 years) may travel for AED40 (or equivalent) per sector, providing they are seated on the lap of the person accompanying them. Infants under the age of 2 weeks cannot be accepted for travel. Infants of 6 months up to 2 years may occupy a suitable and approved car-type safety seat and for which a separate seat must be purchased, at the applicable adult fare.
Children of age 2 years and over must occupy their own seat for which they must pay the same fare as an adult.
Note that at the time of the first leg of travel if the child has not completed his 2nd birthday then he will be treated as an infant for the entire journey and the infant rate will apply, meanwhile the same infant will not be entitling for a separate seat.
Unaccompanied Children
air arabiadoes not accept children travelling unaccompanied under the age of 12 years. Minors, under 12 years must be accompanied by passenger 18 years or older.
Check-In
Our check-in will normally open three hours prior to the scheduled departure time flight and close 1 hour prior to the scheduled departure time of the flight.
Customers must present themselves at check-in with their Confirmation Reference and valid Passport, together with any other travel documentation required for the journey they are undertaking e.g. visa. It is the customer’s responsibility to ensure that they have the necessary valid documentation, including visas, to meet the immigration requirements of their destination. We reserve the right to refuse travel to any customer whose documents do not appear to be in order; who arrive late at check in or the boarding gate or who refuse to follow the set out rules of the airline eg. excess baggage payment. Should any of these occur we will not make any refund or provide any alternative flight. We would also draw your attention to Article 13 of our Conditions of Carriage.
For those customers who require assistance and who have arranged this in advance, we would recommend that you check-in at least 1 hour prior to scheduled departure time.
Customers failing to check-in by the required minimum check-in times above will not be accepted for travel and will forfeit their seats. If you arrive to check-in outside of these times you will forfeit your flight and no compensation will be given. We regret that customers who fail to check-in within the times specified will not be entitled to a refund, credit or free transfer of flights.
As customers and their baggage are subject to security screening throughout their journey, it is recommended that you ensure that your cabin baggage is packed in such a way that, if you are requested to do so by airport personnel, you are able to transfer articles into your checked baggage.
A Baggage Receipt will be issued for each item of baggage you check-in to be loaded into the aircraft hold, please ensure you retain the baggage receipt until such time as you are satisfied that your checked baggage has been satisfactorily delivered to you. A Baggage Tag will be affixed to each piece of checked baggage displaying the flight number and destination to which you are travelling.
Connecting Flights/Transfer Baggage
air arabia operates online connecting flights through Sharjah with a minimum 45 minutes connection time. If you have booked a connecting flight then please indicate this when checking in. Your baggage will be checked in to your final destination.
Please note that you should collect your connecting flight Boarding Pass from our Transfer Desk at Sharjah Airport .
Boarding Pass
Once you have completed the check-in process, we will issue you with a boarding pass on which your seat number will be displayed.
Departure Gate
You must make sure that you are present at the departure gate at the time you are given when you check-in; failure to do so may result in you missing your flight. We regret that customers who fail to present themselves at the departure gate promptly will not be entitled to a refund, credit or free transfer of flights.
Denied Boarding
If we are unable to accommodate you on board a flight for which you have:-
- a confirmed reservation;
- a valid Confirmation Reference;
- and for which you have checked-in within the specified minimum check-in time,
Because it is oversold, you will be entitled to receive:
- a full refund on your ticket; or
- a seat on another of our flights as a soon as possible; or
- a seat on another of our flights at a later date of your choice (subject to availability)
air arabia will also cover meals and/or refreshments in reasonable relation to the waiting time; hotel accommodation, where necessary and appropriate and the cost of surface transportation if this is required between airport and hotel or to the destination airport if alternative travel is arranged to an airport other than that originally booked.
Please see Article 9.1.3 in our Conditions of Carriage.
Conduct onboard Aircraft
air arabia does not provide alcohol on its aircraft and passengers are not permitted to bring their own food items on board due to Health & Safety Regulations. We supply refreshments and light meals on board at affordable prices.
All air arabia services are non smoking. Customers should note that smoking is strictly forbidden and all necessary measures will be taken to stop any customer from infringing this policy.
For safety reasons, we may forbid or limit the operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones, laptop computers, personal recorders, personal radios, MP3, cassette and CD players, electronic games or transmitting devices such as radio-controlled toys and walkie-talkies.
The use of hearing aids and heart pacemakers is permitted.
If, while you are on board an air arabia aircraft, we reasonably believe that you have put the aircraft, or any person in it, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew relating to safety or security; failed to obey the seat-belt or no-smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened or abused or insulted the crew or other customers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other customers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other customers, we may take any measures we think reasonable to prevent you continuing your behaviour, including restraint.
When the aircraft lands, we may decide to make you leave the aircraft; refuse to carry you on the remaining sectors of the journey shown in your Flight Confirmation Document and report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.
If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.
Please see Article 11 of our Conditions of Carriage.
Please read
| Checked Baggage Allowance |
The amount of free baggage you are permitted to check-in to be loaded into the aircraft hold. |
| Cabin Baggage Allowance |
The amount of cabin baggage you are permitted to carry onto the aircraft. |
| Almaty & Astana (Kazakastan) and Yerevan (Armenia) |
Free Checked Baggage allowance 20 kgs Cabin Baggage 1 piece with a maximum weight not exceeding 7 kgs. The total dimensions of which should not exceed 55 x 40 x 20cm. |
| Within GCC (except Jeddah) |
Free Checked Baggage allowance 25 kgs Cabin Baggage 1 piece with a total maximum weight not exceeding 7 kgs. The total dimensions of which should not exceed 55 x 40 x 20cm |
| All other flights |
Free Checked Baggage allowance 30kgs Cabin Baggage 1 piece with a maximum weight not exceeding 7 kgs. The total dimensions of which should not exceed 55 x 40 x 20cm |
The maximum weight permitted per individual piece of baggage is 32kgs with total dimensions of 160cms (W+D+L). No single piece of baggage may exceed this allowance.
Please note that our responsibility for loss, delay or damage to baggage is limited and the settlement of any claim is based upon weight and not value at a rate of USD 20 per kilo. air arabia does not accept liability for fragile, valuable, perishable items contained within checked baggage or for baggage which is packed in unsuitable or damaged containers.
All items weighing 32kgs or more and with dimensions of 160cms or more can only be sent as cargo. air arabia does not offer cargo facilities for outsized baggage.
In addition to the above free allowances you may carry the following items as cabin baggage; a coat, a handbag/clutch bag, umbrella, small items of tax free goods and a laptop computer.
All personal items and cabin baggage must be securely stowed on board the aircraft either in the overhead locker or under the seat in front of you, if this is not adjacent to an Emergency Exit
Excess Baggage Charges
Excess baggage charges applicable from 1st September 2007:
| Direct Flights | ||
| From | To | Rate/kg |
| Sharjah | GCC (except Jeddah), Yerevan, Tehran | AED 10 |
| Sharjah | Karachi | AED 15 |
| Sharjah | Beirut, Amman, Damascus, Aleppo, Latakia, Astana, Almaty, Jeddah, Alexandria, Luxor, Assuit, Peshawar | AED 20 |
| Sharjah | India, Chittagong, Colombo, Kathmandu, Sana'a, Khartoum, Istanbul | AED 25 |
| Transit Flights via Sharjah | ||
| From | To | Rate/kg |
| GCC | GCC (except Jeddah) | AED 10 |
| GCC | Karachi, Peshawar | AED 20 |
| GCC | Beirut, Amman, Damascus, Aleppo, Latakia, Astana, Almaty, Jeddah | AED 25 |
| GCC | India, Egypt, Chittagong, Colombo, Kathmandu, Sana'a, Khartoum, Yerevan, Istanbul | AED 30 |
| Long Haul Sectors | Long Haul Sectors | AED 35 |
THE SAME RATES APPLIES FOR REVERSE DIRECTION Example: KHI to GCC is AED 20 same as GCC to KHI
IF Pax stops in SHJ for more that 24hrs then individual SECTOR rates will apply
Long Haul - Any destination other than GCC
Items Unacceptable as Baggage
1. Dangerous Goods
These are items that MUST NOT be carried on customer aircraft.
- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous)
- Explosives (munitions, fireworks and flares)
- Corrosives (acids, alkalis, mercury and wet cell batteries)
- Radio-active material
- Flammable liquids and solids (lighter fuel, matches of any kind, paints, thinners and fire-lighters)
- Poisons (weed-killer, insecticides and live virus or bacteria)
- Oxidising materials (peroxides and bleaching powder)
- Other items which are irritating or offensive materials or magnetised materials
2. Firearms
air arabia may accept for carriage those firearms which are defined as Sporting Guns. However, prior special arrangements must be made and strict criteria met. Please contact our Call Centres
3. Items which must not be carried on board or in cabin baggage
- Darts
- Toy or Replica Guns (plastic or metal)
- Billiard, Snooker or Pool Cues
- Catapults
- Laser pens
- Personal Attack Alarms
- Tradesmen’s Tools
- Knives with Blades of any length
- Household Cutlery
- Razor Blades
- Paper Knives
- Sporting Bats
- Hypodermic Syringes (unless supported by medical evidence)
- Knitting Needles
- Scissors
- Swords, Archery Bows and Arrows or similar
- Self Heating Drinks or Food
- Any other item which in our reasonable opinion could be used to endanger the aircraft or any of the customers or crew
4. Restricted Items
There are some restricted articles which can be carried in checked baggage but only with special precautions, amongst these are:-
Firearms, Sporting Guns, Wet Cell Batteries, Butane Hair Stylers, Small Oxygen and Carbon Dioxide Cylinders, Dry Ice and Cooking Oil
However, you must advise us, and obtain confirmation from us in advance of the flight date, that we are able to accept such items for the services on which you are booked to travel. Please contact our Customer Service Centre
5. Items which you MUST NOT include within your Checked Baggage:-
- Money
- Jewellery
- Precious Metals
- Computers
- Personal Electronic Devices
- Car or House Keys
- Medication
- Share Certificates, Bonds and other Valuable Documents
- Business Documents
- Passports or other Identification Documents
- Fragile or Valuable Items
- Perishable Foods or other Items
Non Standard Items of Baggage
The following items of baggage may be carried free of charge within the normal free baggage allowance but will be charged at the following rate if they are in excess of the free baggage allowance.
Snowboards/Ski equipment - 3 kgs of applicable excess baggage charge
Golf Clubs/Equipment - 5 kgs of applicable excess baggage charge
Any item which would require it to be loaded into the cabin of the aircraft will attract a charge of the applicable fare for the purchase of an additional seat for that item - subject to prior arrangement and confirmation. Please contact our Call Centres for further information.
Animals/Pets
air arabia is unable to accept animals/pets for carriage on our aircraft. Please contact our Call Centres for more information
Lost or Damaged Baggage
Although we make every effort to ensure that your baggage is handled with care, due to the complexity of airport baggage handling systems, accidents can and do occur.
It may be of interest for you to know that, in common with other airlines, our liability for loss, delay or damage to baggage is limited and the settlement of any claim is based upon weight and not value at a rate of USD20 per kilo. air arabia does not accept liability for fragile, valuable, perishable items contained within checked baggage or for baggage which is packed in unsuitable or damaged containers.
If your baggage is delayed, damaged or lost following a flight you must advise a member of air arabia staff, or our representative, at the airport of arrival immediately. They will complete a Report with the details and provide you with a Report Reference Number, which should be quoted in all subsequent enquiries or correspondence.
Please see Articles 14.4; 14.5 and 15.1 of our Conditions of Carriage
We would strongly recommend that you take out travel insurance to ensure your belongings are adequately covered for their value, prior to any journey you may make by air.
We would also recommend that you make sure that the receptacle being used to contain your belongings is of a satisfactory construction and condition to withstand the normal handling processes, whilst remaining secure, that your name and address is annotated (discreetly) on your checked baggage and unless otherwise advised that you lock your checked baggage for extra security; taking care to make sure you have the keys upon your person.
For lost or damaged bagage you can contact us on:
06 5084298 or 06 5084299
baggage@airarabia.com
Contact air arabia Head Office
You can contact us in any of the following ways:-
P O BOX 132,Sharjah, UAE
Telephone: +971 6 508 8888